Senior Business Analyst

The Senior Business Analyst role is responsible for identifying, evaluating, and designing technology-based business solutions to solve complex business problems. They work closely with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role identifies opportunities for process improvement and system enhancements and is responsible for developing functional and technical specifications that define system requirements and articulate how systems will meet business goals.

The incumbent is also responsible for applying system settings and options, as well as planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable of software development lifecycle methodologies and has a strong understanding of system testing and quality assurance principles.

They have experience with database management, SQL, web development technologies, and packaged software applications. They will conduct process modeling and requirements gathering and leverage this technical expertise to develop and evaluate third-party solutions or technologies that support business process improvements.

The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up-to-date. They will also continually monitor system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements WHAT THE ROLE WILL DO: Conduct requirements gathering sessions with stakeholders and subject matter experts to develop journey maps and personas to ultimately identify business challenges and opportunities Analyze and document business processes, workflows, data models, and other artifacts to capture the current and future states of business systems Develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements Partner with software developers, data analysts, and testers to insure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget Apply system settings and options to meet business goals supporting the planning and execution of system testing Evaluate and recommend existing third-party solutions or technologies to support business process improvements Continuously update and maintain system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements Continuously monitor industry trends and emerging technologies to identify potential opportunities to improve existing business systems and processes Conduct or support training sessions for end-users, as needed This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Must be eighteen years or older Required Qualifications: Bachelor’s degree in Business Administration or Information Systems , or in lieu of a degree, at least 7 years of experience in the field of business systems analysis or IT. 4+ years of experience in business systems analysis and design with a deep understanding of software development methodologies In-depth knowledge of business and technical operations, workflows, and procedures Excellent analytical, problem-solving and decision-making skills Excellent communication skills with the ability to convey complex information to non-technical stakeholders and vice versa In-depth knowledge of tools, techniques, and leading practices related to data analysis, coding, and automation In-depth knowledge of database structures and data management principles Must be at least (18) eighteen years of age Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for employment visa status (e.

g., OPT, CPT, H1B, EB-1, etc.) Preferred Qualifications: Strong knowledge of Product Information Management (PIM) and Master Data Management (MDM) principles, including data models, classifications, hierarchies, workflows, and data integrations, with experience supporting Stibo STEP or similar enterprise platforms. Experience leading initiatives involving multiple business and technical stakeholders, managing timelines, dependencies, risks, and communications to drive successful outcomes.

Demonstrated ability to gather, analyze, and refine business requirements, identify underlying business needs, and prioritize competing requests across multiple stakeholders, functions, and business units. Proven experience managing work independently, navigating ambiguity, and driving complex initiatives to completion while maintaining alignment with project objectives and organizational priorities.

Strong analytical and problem-solving skills, with the ability to evaluate business processes, data flows, business objectives, and technical capabilities to identify and recommend effective solutions. Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT) Technical Skills: Software Development Lifecyle (SDLC) Methodology Business Requirement Gathering & Documentation Software Testing & Quality Assurance Methodologies & Tools User Acceptance Testing (UAT) Process Modeling Workflow Management Data Analysis