Screening Manager, Triage

About the team

and what we do You’ll lead the Screening Triage Team, which comprises of a Senior Triage Officer and Triage Officers. The team are responsible for the case management of fitness to practise referrals received via the Triage case management system. You’ll work collaboratively with your fellow Triage Manager to take collective responsibility for the performance of the Triage Team.

You’ll oversee core aspects, such as case progression, reporting on and managing risk, compliance with timeliness measures, engagement with key internal and external stakeholders and adherence to quality standards. You’ll play a leading role in supporting the expansion of the Triage process and testing of IT functionality, and you’ll develop and embed processes to enable your team to work efficiently.

About the team

and what we do The first stage in the fitness to practise process is called Screening. This is where we look at the concern someone’s raised with us in more detail and decide on the next steps. The Triage team are part of the NMC’s Screening department. The team currently considers new enquiries received via our online referral form and assess whether the enquiry raises a fitness to practise concern.

The Triage team are using a new fitness to practise case management system, which in due course will replace the existing system used by the NMC’s other established fitness to practise teams. The team is at the forefront of our new ways of working and supporting our principal objective of reducing our fitness to practise caseload.

About the role

You’ll report to a Senior Screening Manager and provide direct line management to a team of Triage Officers and one Senior Triage Officer. Working alongside your fellow Triage Manager, you’ll have oversight of all enquiries managed under the Triage process. You’ll provide leadership and support to your team and the wider Triage function, enabling them to deliver excellent customer service and achieve success against key performance indicators.

You’ll play an important role in making and facilitating Triage decisions, driving and implementing process improvements and maximising efficiencies. You’ll also help to create and build effective relationships with key internal and external stakeholders. You’ll foster an inclusive working environment that supports the individuals in your team to succeed in their current roles, develop new skills and progress their careers at the NMC.

About you

-Successfully leading a team to produce high quality work at pace

• Staff management and motivating others to achieve shared goals and objectives
• Supporting staff through a process change and/or new ways of working -Working and communicating effectively with internal and external stakeholders -Making casework decisions, preferably in a regulatory setting -Developing staff and managing team and individual performance -Collating management information and reporting to senior staff -Your commitment to equality, diversity and inclusion -Your ability to prioritise tasks and respond flexibly to changing demands -Delivering high quality customer service and playing an active role in enhancing stakeholder experience Please see the job description for more information about the role and experience we’re looking for. If successful, you’ll be invited to an interview on 9th or 10th November 2026. This may be in-person or via Microsoft Teams. Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material. 30 days annual leave Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance – 4 x current salary Hybrid working Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post. Hybrid Working Policy We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working. Our Pay Policy It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustments We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us. Screening and vetting All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.