Account Manager

Account Manager – Growth & Retention

Are you a relationship-driven sales professional who enjoys helping clients grow their business while driving commercial results?

We’re looking for an Account Managerto join a high-performing team in Sydney, working withhigh-value clients on one of Australia’s leading online platforms for trades and home services.

In this role, you’ll manage and grow a portfolio of tradie businesses, helping them maximise their marketing campaigns, improve ROI, and scale their businesses through the platform.

This is the perfect opportunity for someone who enjoys building relationships, analysing campaign performance, and driving growth through smart, solution-focused conversations.

What you’ll be doing

Managing a portfolio of tradie clients, focusing on growth, engagement, and retention

Providing strategic advice to help clients maximise campaign performance and ROI

Educating customers on best practices for online marketing and lead generation

Running onboarding calls for new clients and helping them get the most from their campaigns

Handling inbound client enquiries and building strong ongoing relationships

Executing outbound campaigns to upgrade clients into higher-tier product plans

Monitoring campaign performance and providing data-driven recommendations

Supporting retention efforts, including proactive engagement and collection calls when required

Collaborating with Product and Marketing teams to advocate for customer needs

What’s in it for you

Competitive salary + commission structure + super

Sydney CBD office with a high-performing and supportive team environment

Career growth opportunities with a fast-growing Australian tech platform

Ongoing training and development to strengthen your sales and account management skills

Opportunity to work with small businesses across Australia and help them grow

What we’re looking for

Experience in Account Management, Sales, Customer Success, or Customer Service

Exposure to a target-driven or KPI-based environment

Strong communication skills with the ability to influence and build trust with customers

A customer-first mindset and ability to understand client business goals

Confidence interpreting campaign performance and providing recommendations

Highly organised with strong time management and problem-solving skills

Experience with Salesforce, online marketing, or digital campaigns is a bonus

If you enjoy building relationships, helping businesses grow, and working in a fast-paced commercial environment, we’d love to hear from you.

Apply today and take the next step in your Account Management career 🚀