Parts Counterperson

Heritage Ford has an opportunity for a full time employee as a Parts Counter person. Ours is a customer oriented field and requires a person who can relate to our customer’s needs and offer professional assistance to help them resolve their parts concerns.

Parts Clerk/Counter-person:

• Sell products and/or services to repair the problem at hand and meet the customer's needs.

• Assist in keeping the parts department clean and orderly.

• Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.

• Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.

• Provide service technicians with parts as required on a daily basis.

• Communicate efficiently with advisors and technicians to ensure efficient work flow.

• Communicate with customers in a timely manner when ordered parts arrive.

• Verify parts receiving documents.

• Follow prescribed cash, credit, and check processing procedures of the dealership.

• Attend training as prescribed by management to maintain proficiency in his/her job description.

• Use dealership equipment and resources safely and proficiently.

• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.

• Follow up on shortages and expedite by reporting to the Parts Manager.

• Perform other tasks as required by the Parts Manager.

Parts Clerk/Counter-person:

• PARTS DEPARTMENT EXPERIENCE IS PREFERRED

• Demonstrate analytical, organizational and communication skills.

• Solid understanding of parts room and shop environments.

• Strong organization skills, attention to detail, time-management, and multi-tasking skills.

• Must have knowledge of computers and ability to learn inventory system and other software.

• Ability to provide excellent customer service in a fast paced environment.

• Some lifting, sitting/walking around stock room.

• All potential employees must pass pre-employment testing to include a background check and drug screen.