Technical and Planification Assistant

R.P.A, filiale du Groupe Monnoyeur, propose à ses clients des solutions de location, achat et maintenance d'engins de manutention. R.P.A est une entreprise aux valeurs humaines, telles que le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent l’ensemble de nos équipes dans un esprit d’inclusion et de proximité.

Nous sommes à la recherche d’un(e) assistant(e) technique et planification. Job Description Summary JOB PURPOSE Based on the activities assigned by his/her superiors, the technical and planning assistant receives requests for service and plans the work of operational teams on the road. He/she is responsible for ordering the parts required for interventions.

Job Description SIGNIFICANT ACTIVITIES Planning

• Receive requests for assistance from internal and external stakeholders (customers, operational teams, etc.) via all types of channels (telephone, e- mail, business tools, etc.)
• Open and track intervention files for each request in the tool business
• Plan interventions in business tools, based on conditions internal and external customers
• Communicate changes in work schedules to internal and external stakeholders (customers, operational teams, etc.)
• Process internal and external orders for parts required for interventions and follow up on external orders
• Plan and organize, if necessary, periodic general safety inspections of equipment within the perimeter, in compliance with regulatory deadlines
• Where necessary, commission external service providers to carry out periodic general inspections, and communicate their reports to internal and external stakeholders Administrative management
• If necessary, allocate supplier invoices for periodic general safety inspections, and manage any credit requests
• Ensure receipt of all necessary documents before scheduling work (signed quotation, purchase order, etc.)
• Enter and update work-related data (estimates, authorizations, customer satisfaction, etc.) for the scope of responsibility in business tools RESPONSIBILITIES AND SCOPE FOR ACTION
• Guaranteeing the conformity, quality and timeliness of intervention planning
• Ensure the creation and follow-up of intervention files in the tool business
• Responsible for ordering parts needed for interventions
• Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) Bac to Bac +2 level in administration or logistics and/or significant experience preferred Specific knowledge(s) Technical skill(s)
• General administrative knowledge (planning, order management, etc.)
• General knowledge of IT tools and information systems Behavioral skill(s)
• Interpersonal skills
• Thoroughness
• Responsiveness
• Active listening
• Adaptability