Ticketing Officer (Client Service (WKCDA Events))

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. The Ticketing Officer will provide dedicated client service and operational support for WKCDA‑owned events (e.

g., museum exhibitions, theatre performances, festivals). You will be the primary point of contact for internal event teams, ensuring seamless ticketing setup, sales monitoring, and post‑event reconciliation. This role requires strong attention to detail, event ticketing system knowledge, and a service‑oriented mindset.

Key Responsibilities

Event Ticketing Setup & Management Coordinate with WKCDA event producers, curators, and venue teams to set up events in the ticketing system (e.g., performance schedules, seat maps, pricing tiers, promotional codes). Ensure accurate and timely product listing QA (e.g., event descriptions, dates, inventory caps). Manage ticket inventory allocation, holds, and releases.

Client Service & Support Serve as the internal ticketing liaison for WKCDA stakeholders, answering queries on sales progress, booking issues, and system functionality. Handle escalated customer ticket issues (e.g., refunds, exchanges, seating disputes) in compliance with WKCDA policies. Sales Monitoring & Reporting Monitor real‑time ticket sales, identify anomalies, and escalate system or inventory discrepancies.

Generate sales reports and reconciliation summaries for finance and event teams. Process Compliance Adhere to data privacy regulations (PDPO, PIPL, GDPR) in handling patron information. Follow internal SOPs for event setup, changes, and closures. Perform any duties from time to time as reasonably as assigned by the Authority.

You should possess a Bachelor’s degree in Business, Event Management, Hospitality, or related field; have 2+ years of experience in ticketing operations, box office, or client event services; have hands‑on experience with a ticketing system is mandatory; have strong numerical and data entry accuracy; ability to work under tight deadlines; be customer‑oriented with a problem-solving attitude; and have excellent communication skills in Cantonese and English (Mandarin is a plus).

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled. 14-10-2026 Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us.

Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information, please visit https://www.westk.hk or contact: Cora Chan /+852 22000205