Member Service Representative (Call Center), Hybrid

The Communication Center Representative II professionally assists members and potential members by explaining our services, completing transactions and requests, and directing phone calls to the appropriate areas. They are actively engaged with our members and our Canvas team members and are focused on providing quality member service experience. In addition, they perform support functions to help their team run effectively.

There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below: 

8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday 7:50am-4:50pm Monday-Friday  8:30am-5:30pm Monday-Friday 

Training is fully in-office 8am-5pm Monday-Friday.