Provider Relations Clerk- Hansen- Full Time

This position will work 40 hours per week and is eligible for full time benefits Provider Relations Clerk Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration.

At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

At Prevea Health the Provider Relations Clerk provides administrative and customer service support to the Provider Relations team by assisting with provider communications, documentation, and data maintenance. This role serves as a key point of contact for providers and internal stakeholders, helping ensure accurate information, timely responses, and positive provider relationships.

The Clerk supports daily operational tasks that contribute to effective provider engagement and network operations.

What you will do

Respond to incoming provider inquiries via phone, email, and written correspondence, routing requests appropriately and ensuring timely, professional follow-up. Maintain and update provider information within provider relations and network databases, ensuring accuracy of demographic, contact, and participation data. Assist with processing provider-related documentation, including contracts, amendments, notifications, and correspondence, ensuring proper filing and record retention.

Support provider onboarding and ongoing relationship activities by coordinating communications, tracking requests, and assisting with issue resolution. Prepare and distribute routine provider communications, such as letters, notices, and updates, in accordance with organizational standards. Maintain logs, reports, and tracking tools related to provider inquiries, communications, and requests to support reporting and workflow efficiency.

Provide general administrative support to the Provider Relations team, including scheduling, document preparation, and support for special projects as assigned.

Education

Qualifications

High School Diploma and/or GED Required Associate's Degree in healthcare administration, business, or related field Preferred Experience Qualifications 1-3 years administrative or clerical experience Preferred Skills and Abilities Understanding of healthcare provider networks, credentialing, and compliance processes preferred Familiarity with provider database systems and documentation requirements Basic knowledge of medical terminology and insurance verification processes Strong customer service and professional communication skills (phone, email, and written) High level of accuracy and attention to detail in data entry and document handling Effectively interact with providers, internal teams, and payors in a professional manner Analyze, verify, and reconcile provider information and requests Maintain confidentiality of sensitive provider and organizational information Physical Demands Sit

• Frequently Stand
• Occasionally Walk
• Occasionally Drive
• Rarely Climb (Stairs/Ladders)
• Rarely Bend (Neck)
• Frequently Gross Manipulation (Hands/Arms)
• Occasionally Squat
• Rarely Twist/Turn (Neck)
• Constantly Twist/Turn(Waist)
• Occasionally Lift/Carry 0-10 lbs.
• Rarely Lift/Carry 11-25 lbs.
• Rarely Lift/Carry 26-35 lbs.
• Rarely Push/Pull up to 10 lbs.
• Rarely Push/Pull 11-25 lbs.
• Rarely Push/Pull 26-35 lbs.
• Rarely Reach (Above shoulder level)
• Occasionally Reach (Below shoulder level)
• Constantly Simple Grasping (Hands/Arms)
• Constantly Fine Manipulation (Hands/Arms)
• Constantly Gross Manipulation (Hands/Arms)
• Occasionally Working Conditions Noise
• Rarely Travel Requirements 5% Hearing Requirements Hears Whispers < 3 feet
• Constantly Hears Whispers 3-8 feet
• Constantly Vision Requirements Color Discrimination
• Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular)
• Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular)
• Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify