Service Technician L2

Description PURPOSE: Diagnose and repair defects in any roofing system with zero defects, manage one or more service apprentices, and ensure all customer needs are efficiently and effectively addressed. DUTIES & RESPONSIBILITIES: Always maintain a SAFE work environment. Adhere to Best Roofing Fundamentals. Plan your day and your jobs in advance.

Manage your service truck and ensure it is always stocked fully with necessary supplies. Provide service recommendations to customers based on roof condition. Train/coach/develop your apprentices, including providing recognition and corrective actions. Direct your apprentice(s) regarding work to be completed – inspect what you expect.

Ensure time is accurately recorded for you and your apprentice(s) each day for each job performed. Complete work orders including photos, thorough description of work completed, list all materials and quantities used, and provide any notes for use for additional service calls at location. Understand project scope of work.

Understand product specification requirements. Adhere to company processes and procedures. Other duties as assigned. SKILLS & EXPERIENCE: Single ply: layout rolls, welding detail and run robot, SP details, and terminations. Mop/Torch: layout rolls, mop, torch, flashing details, and terminations. Metal: install coping caps/corners, drip edges, and counter flashings.

Leak detection: finding a leak depending on different deck and material types. Effective verbal/written communication skills required. Ability and efficiency in using mobile device(s) and applications for communication. OSHA 10 certification required. (Anyone without Certification MUST attend class) Bilingual English and Spanish preferred.