Field Service Coordinator

Summary As a Field Service Coordinator, you will play a key role in supporting our Field Service Engineers and ensuring exceptional service for our customers. In this fast-paced, collaborative position, you will coordinate daily field service activities, serve as a primary point of contact for internal and external stakeholders, and help drive efficient service execution.

Success in this role requires strong organizational skills, customer focus, and the ability to build positive relationships while supporting a high-performing service team.

Job Responsibilities

• Create customer quotes, orders, and purchase requisitions in SAP
• Follow up with customers on pending quotes, purchase orders, revisions, and scheduling
• Schedule and track jobs in SAP Connect
• Provide FSE's with necessary job information i.e., when to schedule travel, machine information, contact information, etc.
• Be the first point of contact for the Field Service Engineers regarding scheduling
• Follow up with parts needed per job
• Handle incoming calls and e-mails from internal and external customers, both domestic and international
• Escalate concerns to the Team Lead when necessary
• Edit trip reports, approve time efforts in Connect, and maintain CATs reporting
• Support CAQ, Buhler’s Quality Process, through SAP and scheduling
• Must arrive to work predictably and promptly
• Manage miscellaneous projects and complete various tasks as needed Qualifications
• High School Diploma or GED required
• Associate degree or equivalent is preferred
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing, internally and externally
• Ability to work with minimal supervision
• Excellent time management and organizational skills
• Professional telephone etiquette is essential
• Ability to identify, evaluate, and problem solve in high pressure situations
• Advanced MS Word, Excel, Power Point & Outlook skills
• Able to type 50 wpm or more
• SAP or similar ERP experience is preferred
• Familiar with manufacturing a plus
• Able to react and remain positive in an ever-changing environment
• Able to work independently within a team setting