Job description
Summary The Default Management Specialist provides support and collaborates with campus Loan Advisors in the company. This position is responsible for administering the borrower delinquency and default prevention program by providing constant counseling, support and resolution options to student borrowers consistent with federal requirements and the default management procedures in addition to established company policies and procedures. ESSENTIAL DUTIES, RESPONSIBLITIES, AND EXPECTATIONS • Work in cooperation with staff to ensure optimal default prevention techniques are applied; • Enrollment processing in NSLDS; • Knowledge of eCDR challenge process in eCDR Appeals Federal website; • Conduct loan exit coun