Senior Customer Service Manager

The Sr. Customer Service Manager leads and develops a high-performing customer service team while ensuring accurate, timely, and professional support for customers and sales representatives. This role drives continuous improvement through structured onboarding, training, team member development, performance metrics, reporting, and operational tools.

Working closely with the Director of Sales Administration, this position helps align customer service processes, communication standards, and team priorities with departmental goals, strengthening accountability, service consistency, employee morale, and the overall customer experience.