Front Desk Medical Receptionist (Bilingual)

Join Our Growing Jacksonville Team!

NEO Surgical Group is seeking a professional, organized, and customer-focused Front Desk Receptionist to serve as the first point of contact for our patients. The ideal candidate is bilingual in English and Spanish, thrives in a fast-paced medical environment, and has a strong commitment to providing exceptional patient care and administrative support.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner.
• Perform patient check-in and check-out procedures.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls promptly and professionally.
• Verify patient demographics, insurance information, and required documentation.
• Maintain accurate patient records within the EMR system.
• Assist patients with intake forms and office procedures.
• Communicate effectively with providers, case managers, attorneys' offices, insurance representatives, and staff.
• Collect copayments and process patient payments when applicable.
• Scan, upload, and maintain medical records and other documentation.
• Coordinate referrals, authorizations, and medical records requests.
• Ensure the front office remains organized, efficient, and compliant with company policies.
• Support clinic operations and assist with additional administrative duties as assigned.

Qualifications

Required

• Bilingual in English and Spanish with strong verbal and written communication skills.
• Previous experience in a medical front desk, medical receptionist, or healthcare administrative role.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Ability to work independently while contributing to a team environment.
• Professional demeanor, reliability, and strong work ethic.
• Proficiency with Microsoft Office and basic computer applications.

Preferred

• Experience working in a chiropractic, orthopedic, pain management, surgical, or personal injury practice.
• Experience with Athenahealth (AthenaOne) or similar EMR systems.
• Knowledge of Personal Injury (PI), PIP claims, auto insurance, and workers' compensation cases.
• Familiarity with medical terminology and healthcare scheduling processes.

What We're Looking For

The ideal candidate is a dependable professional who can quickly learn internal processes, maintain a high level of accuracy, and provide outstanding service to every patient. We are looking for someone who is proactive, detail-oriented, and capable of managing multiple priorities in a busy healthcare environment.

Why Join NEO Surgical Group?

• Competitive compensation
• Opportunities for growth and advancement
• Supportive team environment
• Stable and growing healthcare organization
• Meaningful work helping patients throughout their recovery journey

If you are a motivated, bilingual professional with medical office experience and a passion for patient care, we encourage you to apply and become part of the NEO Surgical Group team in Orlando.

Employment for this position is contingent upon successful completion of a background screening. All offers of employment are conditional until the background check process has been completed and cleared.

Please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com