Customer Relationship Concierge

We are Scalabrini Communities. As a not-for-profit (or for-purpose), Catholic aged care organisation, Scalabrini puts resident needs first. We are not driven by profit maximisation and we are not guided by cost-cutting or revenue. Instead, we continuously invest back into our villages, to maintain our position as the aged care choice for migrant communities across New South Wales.

With a tradition of community, mutual help, faith and family, Scalabrini offers the provision of excellent care to the aged population and people living with dementia, delivered with a profound sense of respect for all cultures. We have eight aged care villages across NSW, including five within the Sydney Metro area and the one located in regional NSW (Griffith) as well as two in South Australia as well as our Home Care program, Live Easy We’re looking for a Customer Relationship Concierge who combines exceptional customer service with strong organisational skills and a genuine desire to make a difference in the lives of residents and their families.

At Scalabrini Communities, we’re creating communities where residents, families and our people feel valued, respected and supported. If you enjoy building relationships, solving problems and helping people navigate important life transitions, you’ll feel right at home here. What you’ll do You’ll play an important role in delivering a seamless customer experience, supporting prospective residents and their families from initial enquiry through to admission.

Your day-to-day will include: Managing customer enquiries and providing timely, accurate information to residents, families and referral partners. Coordinating the resident onboarding journey, ensuring customers understand admission requirements and next steps. Working closely with village teams to coordinate admissions and ensure residents transition smoothly into our communities.

Maintaining accurate customer information and records across CRM systems and other business platforms. Supporting village teams with administrative tasks, system processes, documentation and training. Assisting with audit preparation, data validation and follow-up of outstanding information. Using systems such as Epicor and Docu.

Sign to support efficient workflows and accurate recordkeeping. Identifying opportunities to improve processes and enhance the customer experience. While based at the Chatswood Support Office, you will spend most of your time in our villages, building relationships, supporting teams, and driving consistent systems, documentation, and operational practices.

What you’ll bring Previous experience in customer service, administration, client relationship management or a similar role. Experience working with Epicor. Strong communication skills and a customer-focused approach. Excellent attention to detail and the ability to manage documentation and records accurately. A proactive, solutions-focused approach and the ability to build positive relationships across multiple teams.

A collaborative, flexible and can-do attitude. Experience in aged care, retirement living, healthcare or community services is highly regarded. Experience with resident admissions, onboarding, Docu. Sign or process improvement is desirable. Most importantly, we’re looking for someone who genuinely cares about people, takes pride in getting the details right and understands that a positive first experience can make all the difference to residents and their families.

If that sounds like you, we’d love to hear from you. Join Scalabrini Communities and make an impact every day. Why Scalabrini?

Benefits

Salary sacrificing benefits of up to $15,900 a year to enable you to reduce your tax and increase your take home pay! Supportive Team: Be part of a passionate, newly created team that's working together to grow our business Make a Real Difference: Your work directly impacts lives, bringing joy and comfort to our clients.

Additional Leave : Additional 6 days of leave per year to use to balance your work and life spheres