Customer Service

Job Title: Customer Service Industry: Specialty Materials / Manufacturing Location: Aundh, Pune, Maharashtra Qualification: Graduate Years of Experience: 1–3 Years Employment Type: 6 Months Contract Shift Time: 5:30 PM – 2:30 AM Interview Mode: Face-to-Face (1 Round) Work Mode: Work From Office (WFO) Working Days: 5 days a week Transport Facility: Available Notice Period: Immediate joiners preferred Gender Preference: Male candidate preferred Overview / Job Purpose / About the Company Our client is a global specialty materials organization focused on battery technologies, filtration media, specialty insulation, and sealing materials.

With over 60 manufacturing facilities and a global workforce of more than 9,000 employees, the organization serves customers worldwide through innovative and sustainable solutions. The Customer Service role acts as a key liaison between external customers, sales teams, warehouses, logistics, and manufacturing departments.

The position involves managing customer and distributor orders, resolving order-related issues, coordinating deliveries, and ensuring a positive customer experience.

Key Responsibilities

Receive and process customer orders, inquiries, and product-related requests. Maintain strong relationships with assigned customers and commercial partners. Ensure accurate order entry, customer acknowledgements, and realistic delivery commitments. Handle standard pricing, quotations, product availability, and delivery schedule inquiries.

Coordinate with customers, sales teams, logistics, production control, purchasing, and shipping departments. Track order status, identify potential delivery delays, and coordinate with logistics to expedite shipments. Support order processing, billing/invoicing, pricing and tax validation, and order-to-cash activities as required.

Maintain high customer service standards and resolve complaints or order-related issues. Support export order processing, including basic knowledge of air and ocean shipments and applicable trade regulations. Work with the team to provide holiday coverage when required. Competencies Strong customer service and communication skills.

Experience in customer order processing and order management. Knowledge of billing/invoicing, O2C, pricing, and shipment coordination. Proficiency in MS Excel and MS Word. Working knowledge of SAP, Oracle, or MS Dynamics ERP preferred. Strong attention to detail and accuracy. Ability to manage multiple priorities and work effectively in a team.

Knowledge of manufacturing operations and export/import compliance preferred.