Field Trainer

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion! Whether it’s your first job or your next career move, this is a place where your voice matters, your growth is supported, and your work has real impact. We are not just the original smoothie brand; we are on a mission to inspire people to live a healthy and active lifestyle , because we are a brand that truly cares.

We care about our team, creating a positive, supportive place to work. We care about our guests, helping them live healthier, more active lives. And we care about our communities, blending goodness into everything we do. With over 1,200 stores and counting, our success starts with our team! That’s why we focus on creating a workplace where people love to be; where teammates feel like family, and energy, fun, and positivity are part of the everyday culture.

Join us and become a part of our winning recipe: Hire the best people, use the best ingredients, and blend with a purpose.

Overview

The Field Trainer is responsible for the successful training and support of franchise teams during new store openings. The Field Trainer is the subject matter expert on Smoothie King brand requirements and standards and plays a crucial role in setting the store up for success. The Field Trainer ensures team members are motivated and properly trained and possess the skills, knowledge, and ability to deliver a consistent and high-quality guest experience.

Provide guidance and support during pre-opening and early stages of development for new store openings, working closely with the Franchisee and management to address training-related challenges, new store operational procedures, reinforce procedures, and achieve the store opening date. Conduct in-person training sessions for both new and existing team members, including hands-on demonstrations, role-playing exercises, and practical on-the-job training.

Monitor and evaluate team member performance to ensure adherence to quality standards, including food preparation techniques, service delivery, cleanliness, and compliance with brand policies and health/safety regulations. Build rapport and foster a positive and engaging learning environment, promoting a culture of teamwork, collaboration, and team member development.

Create a training summary after each store opening to include analysis of business trends and observations of the team’s skills. Review findings and recommendations for improvement with Franchisee and Operations Consultant. Contribute to the continuous improvement of training effectiveness and processes based on feedback and identified training gaps or opportunities.

Collaborate with the training department and management to develop comprehensive training programs tailored to new restaurant openings. Stay updated on industry trends, best practices, and emerging technologies related to restaurant operations and training methods. Stay informed about local health and safety regulations and ensure that training materials and procedures are in compliance.

Serve as a brand ambassador, embodying brand values and culture while representing the brand during training sessions and new store openings.

Responsibilities

Self-starter with ability to deliver results with minimal supervision or guidance with the ability and willingness to work in a collaborative, fast-paced environment. Demonstrates a professional demeanor when interacting both socially and in the store with Franchisees and their Team Members. Demonstrates the ability to clearly communicate results, directives and follow ups in a professional manner.

Must have strong interpersonal skills, excellent written, and verbal communication skills with a genuine desire to serve our guests, franchisees, and our team. Naturally personable and friendly attitude in the face of adversity.

Qualifications

An Associates or Undergraduate degree preferred. Two (2) years’ directly related experience in Franchise and/or Food & Beverage industry. One (1) year experience with hands-on or classroom training. Intermediate to advanced experience with MS Office (Word, Outlook, PowerPoint, Excel). Serv. Safe Certification, preferred.

Store-level management experience preferred. Personal passion for health and fitness is a plus.

What We Offer

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish .

With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

Our Mission Inspire people to live a healthy and active lifestyle. Our Vision We make the world a better place by nourishing healthy habits. At Smoothie King, when we say inspire people , we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day.

The foundation of our diversity efforts is closely tied to our core values, which includes “ We Are Better Together ” and “ We Do the Right Thing ”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.

If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our Human Resources Department at 214-935-8900 and direct assistance will be provided. Provide guidance and support during pre-opening and early stages of development for new store openings, working closely with the Franchisee and management to address training-related challenges, new store operational procedures, reinforce procedures, and achieve the store opening date.

Conduct in-person training sessions for both new and existing team members, including hands-on demonstrations, role-playing exercises, and practical on-the-job training. Monitor and evaluate team member performance to ensure adherence to quality standards, including food preparation techniques, service delivery, cleanliness, and compliance with brand policies and health/safety regulations.

Build rapport and foster a positive and engaging learning environment, promoting a culture of teamwork, collaboration, and team member development. Create a training summary after each store opening to include analysis of business trends and observations of the team’s skills. Review findings and recommendations for improvement with Franchisee and Operations Consultant.

Contribute to the continuous improvement of training effectiveness and processes based on feedback and identified training gaps or opportunities. Collaborate with the training department and management to develop comprehensive training programs tailored to new restaurant openings. Stay updated on industry trends, best practices, and emerging technologies related to restaurant operations and training methods.

Stay informed about local health and safety regulations and ensure that training materials and procedures are in compliance. Serve as a brand ambassador, embodying brand values and culture while representing the brand during training sessions and new store openings. Self-starter with ability to deliver results with minimal supervision or guidance with the ability and willingness to work in a collaborative, fast-paced environment.

Demonstrates a professional demeanor when interacting both socially and in the store with Franchisees and their Team Members. Demonstrates the ability to clearly communicate results, directives and follow ups in a professional manner. Must have strong interpersonal skills, excellent written, and verbal communication skills with a genuine desire to serve our guests, franchisees, and our team.

Naturally personable and friendly attitude in the face of adversity.