Senior Assistant Manager, Operations

This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

Responsibilities

Capability Development Lead the training build-up for operations staff to prepare them for new system and concept of operation Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption Develop and deliver documentation, eg. SOPs and toolkits, to support implementation and mainstreaming Promote a culture of continuous learning and operational excellence across the department Transformation Projects Manage/monitor the implementation of transformation projects Collaborate with cross-functional teams to redesign workflows and improve service delivery Track project milestones, manage risks, and ensure successful execution System Enablement Support the design, acceptance, and implementation of operational components/modules for in-house, cluster and national projects Work closely with IT and clinical stakeholders to ensure systems meet operational needs Facilitate user testing, training, and post-implementation support to drive adoption and efficiency Requirements: Bachelor’s degree Preferably some experience in healthcare operations, transformation, or project management.