Customer Success Manager

Customer Success Manager | High-Growth Cybersecurity SaaS ? Paris or Barcelona | Hybrid: 2 days per week in the office ? €65,000 - €80,000 OTE - flexible structure for the right person ? English essential | French strongly preferred for Paris-based hires Make a real impact in cyber We’re partnering with an ambitious, international cybersecurity software company that helps organisations manage high-pressure, business-critical security challenges.

Following strong growth across Europe and beyond, the business is investing in its Customer Success function and is looking for a commercially minded, customer-obsessed CSMs to join the team. This is not a “check-in and chase tickets” CSM role. You’ll own meaningful customer relationships, get under the skin of how clients work, and help them turn a powerful software platform into measurable operational value.

What you’ll be doing Managing a portfolio of internatioal enterprise customers across the subscription lifecycle Leading structured onboarding, discovery and success planning Building trusted relationships with technical and senior business stakeholders Driving product adoption, retention and expansion opportunities Running thoughtful, well-prepared customer meetings - with real discovery, clear actions and commercial focus Partnering with Sales, Support and Product teams to solve customer challenges and identify growth opportunities Using customer insight to improve account plans, renewals and the overall customer experience What we’re looking for You could be a great fit if you are: An experienced Customer Success Manager, Account Manager or Technical Account Manager from a B2B SaaS environment Comfortable owning both customer outcomes and commercial conversations Naturally curious - you ask great questions, understand the bigger picture and don’t settle for surface-level answers Organised, proactive and able to bring structure to a fast-moving environment Interested in cybersecurity, technical products or complex customer environments Fluent in English; French is strongly preferred for the Paris-based position Why consider it?

A high-impact role in a business operating in a resilient, rapidly evolving market International exposure and enterprise-level customer relationships A chance to help shape a growing Customer Success organisation - not just inherit a playbook Strong earning potential, with a package designed to reward retention and growth A collaborative team that values ownership, pace and customer impact Interested in a confidential conversation?

Get in touch.