Operations Shift Manager

Job Details: Level: Management, Job Location: Kickapoo Casino Shawnee

• Shawnee, OK, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Any, Job Category: Other, Essential Functions: Ensuring compliance with Tribal, State and Federal requirements. Maintain an accurate understanding of current performance expectations for the property. Administer proper procedures and Casino floor operations (Thorough knowledge of Slot Operations, Cash Operations, Computer networking, Table Games, Currency tracking, Food and Beverage, etc.) Review and comprehend player data and other necessary documentation and observe play of guests. Observe and direct actions of team members. Communicate effectively with guests and all levels of team members. Move effectively and efficiently around casino floor so as to be able to observe play at all times. Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others. Knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques. Oversee the preparation of floor schedules to ensure proper coverage, track time and attendance. Observe and supervise floor operations to ensure team members render proper service to casino patrons. Explain and interpret house rules and betting limits. Maintain guest confidence by responding to and resolving complaints. Observes patrons participating in gambling activities to detect infractions of house rules. Create and maintain a positive image of the property, operations, team members, and owners to all guests, local communities, and regulatory agencies. Recommending more efficient and productive use of property assets. Performs other duties and projects as required.

Qualifications

Minimum Qualifications for Consideration Must have a high school diploma or equivalent plus experience in the gaming industry, property management, or casino management. Knowledge of principals and processes involved in business and organization and execution. This includes strategic planning, resource allocation, manpower techniques, and production methods.

Knowledge of numbers, their operations, and interrelationships. Knowledge of security, surveillance and fraud detection techniques. Knowledge of facility maintenance. Able to multi-task efficiently. Skills in customer service, human relations and supervision of assigned staff. Skills in organizing resources and establishing priorities.

Deal diplomatically with the public and staff. Documents that establish both Identity and Employment Eligibility. Maintain a Kickapoo Tribal Gaming License. Be able to pass Drug Test