Inside Sales Representative - Charlotte, NC

Charlotte, NC Office Full-Time - 100 % Work On-Site Basic Function The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.

Key Responsibilities

Customer Service & Sales Support Respond to inbound calls, emails, and online inquiries Provide customers with product, pricing, and availability information Process orders, returns, replacements, and account updates Troubleshoot basic order or service issues and follow standard workflows Maintain accurate documentation in CRM and internal systems E-Commence Inside Sales & Revenue Support Prepare quotes within established pricing guidelines Conduct routine outbound follow-ups on quotes and open orders Identify upsell and cross-sell opportunities Support field sales teams with documentation, samples, and scheduling Maintain strong product knowledge to guide customers effectively Workload Expectations Manage high-volume daily customer communication Complete 5–15 quotes per day depending on complexity Process 20–40 orders or service tickets per day Maintain consistent follow-up on assigned quotes and customer needs Perform other related duties as assigned Success in This Role Looks Like Accurate and timely order entry Consistent quote turnaround and follow-up High customer satisfaction scores Strong collaboration with internal and field sales teams Page Break Page Break Page Break Job Competencies Page Break Budget Computer Skills Conflict Management Customer Service Decision Making Problem Solving Product Expertise Project Management Results Driven Sales Goal Business Acumen Sales Skills Self-Development Strategic Thought Technical Skills Page Break Education / Training This position requires a high school diploma.

Qualification/Experience 1–3 years of inside sales, customer service, or order management experience Strong communication, organization, and multitasking skills Ability to work effectively in a fast-paced environment Computer & Technical Skills Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus.

Proficiency in CRM/ERP systems Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).