Customer Care Technician

The Level 1 NOC Technician functions as the central point of contact for Csquare, interfacing directly with customers, 3rd party vendors and internal resources to ensure a superior customer experience in a 24/7/365 inbound call center environment. The technician is responsible for proactive monitoring, escalation/resolution of issues, processing requests from both customers and internal clients, and rapid isolation and restoration of issues related to a diverse customer base with an ITIL service management focus.