Collector II/Onsite Nashua/Full-time

Role: To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral.

Essential Functions

& Responsibilities:

• Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.
• Maintains detailed accurate files, collection notes, and reports on all collections activity.
• Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Testifies at legal proceedings as required.
• Assisting in filing and/or collecting documentation required to file Tru. Stage claims
• Performs other duties as assigned. Knowledge and Skills: Experience * (2) two to (4) four years of similar or related experience * Knowledge of the Fair Debt Collection Act and other applicable collection laws * Customer Service Experience preferred * Bankruptcy knowledge required Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Ability to work independently * Excellent problem solving skills * Strong follow-up and organizational skills Physical Requirements * Ability to sit for extended periods of time * Ability to reach, bend and squat Work Environment Office/Fast Paced/Member Service remote hybrid possible Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities