Service Manager

Service Operations

• Manage end-to-end service support for inverter and battery products.
• Ensure timely resolution of customer complaints and service tickets.
• Monitor turnaround time (TAT) for repairs, replacements, and installations.
• Maintain service quality standards across regions. Team Management
• Lead and supervise service engineers, technicians, and support staff.
• Assign daily service schedules and monitor productivity.
• Conduct technical training for service teams and channel partners. Technical Support
• Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
• Coordinate with R&D / production teams for recurring technical problems.
• Improve troubleshooting SOPs and service manuals. Warranty & Spare Management
• Handle warranty claims and product replacement approvals.
• Ensure availability of spare parts and service inventory.
• Track defective returns and failure analysis. Customer Satisfaction
• Maintain high customer satisfaction scores.
• Build strong relationships with distributors, dealers, and EPC partners.• Escalate critical complaints with proper closure. MIS & Reporting
• Prepare monthly service reports, complaint trends, failure analysis, and team performance dashboards.
• Use CRM / ERP tools for ticket management and service records.

Requirements

• Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
• Understanding of electrical circuits and troubleshooting.
• Team leadership and field service management.
• Good communication and customer handling skills.
• Experience in CRM / ERP software.
• Data-driven approach to improve service efficiency.

Qualifications

• B.Tech / Diploma in Electrical, Electronics, or related field.
• Additional certifications in power electronics preferred. KPIs / Performance Metrics
• Complaint closure TAT
• Repeat complaint rate
• Warranty claim control
• Customer satisfaction score
• Service revenue from AMC / paid service
• Team productivity Benefits Freedom to “follow your passion” Opportunity to work with one of India’s fastest-growing Solar companies Regular training on creative tools & AI tools Growth opportunities in multiple function Performance-based incentives & salary growth Hands-on exposure with leadership team