Support Technician

PURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local government agencies. We are seeking a highly motivated, task-oriented individual to be responsible for the troubleshooting, maintenance, and repair of our Fire Station Alerting System.

The ideal candidate is a problem solver, able to work independently and as part of a team. We are seeking individuals with strong troubleshooting and critical thinking skills, attention to detail, and an individual with excellent written and verbal communication skills. This role serves as a front-line specialist for troubleshooting amplifiers, speakers, audio wiring, signal flow, and audio-related failures, while also supporting associated hardware, software, and network components.

This role is a critical part of a team that assembles finished products using sub-assemblies, parts, and fasteners, and relays the knowledge learned while building into supporting the finalized product with customers. This position also conducts system checkouts and device setups in preparation for shipping to customers.

Supporting the system entails on-call troubleshooting, escalating, and working with Tier2 when required, utilizing Microsoft Teams, Email and Zendesk suites.