Technical Support Technician

Primary Function: The Technical Support Technician is responsible for providing exceptional customer service and technical support for Flo. Logic products in a fast-paced environment.

Responsibilities

Respond to and process technical-based phone calls and emails from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues. Troubleshoot difficult and challenging technical issues for internal/external customers Review service cases and make determination of any site-related or component-related issues Support and assist in the processing of warranty claims and ensuring delivery of the appropriate service solution Answer homeowner phone calls/emails and assist in problem resolution Work closely with other departments ( Shipping, Product, Warranty, Tech Support ) to ensure customers’ needs are supported Provide internal and external sales support with regards to product cross references, sizing, etc.

Diagnose and recondition returned products to align with quality standards ensuring optimal performance Job Requirements: 2-3 years of Technical or Customer Support role required. High School Diploma or equivalent required Exceptional customer service and problem-solving skills required Ability to learn and implement new ideas, concepts, and programs to improve department efficiency Excellent written and verbal communication skills Able to work independently and collaboratively with a team Proficiency with Microsoft Outlook, Word, Excel & PowerPoint Ability to prioritize, and manage multiple projects/topics while delivering results required