Enrollment and Outreach Specialist

Enrollment and Outreach Specialist Position Summary NHC Enrollment & Outreach Specialist provides client oriented and community-based services. Employees in this role understand the community need for client advocacy, insurance coverage or other assistance, and removing barriers to excellent healthcare. Schedule: Full-time, 40 hours per week Pay: Beginning at $21.

11 Supervisory Responsibilities: No supervisory responsibilities Professional Behaviors and Expectations •Maintains strict confidentiality of client and organizational information. •Documents so anyone reading can understand the story; if you didn’t document, it didn’t happen. •Embraces change, as change is constant. Has a mindset that is open to new knowledge and perspectives.

•Never stops learning and growing. Inspires growth in others. •Presents a positive attitude. •Holds oneself and others accountable. Focuses on doing things right and doing the right things. •Supports team by recognizing and celebrating successes and failures, giving credit publicly, actively participating in team activities, treating team members with respect and dignity.

•Perseveres to the finish. •Assists, where needed, to meet the needs of the organization, even if it’s not a task that is part of your normal routine. (Examples: office cleaning, shoveling snow off the sidewalk, attending an outreach event, assisting in another clinic) You will not be requested to complete any tasks outside of your scope of practice.

•Ensures compliance with all organizational policies, safety standards, and regulatory requirements.

Essential Duties and Responsibilities

•Schedules appointments to assist clients and members of the community in completing Medicaid, SNAP (Food stamps), HIP (Healthy Indiana Plan), CHIP (Children’s Health Insurance Plan) and Marketplace applications. •Assists clients through the appeal process for Medicaid application denials. •Assists clients with Sliding Fee applications.

•Assists clients with maintaining coverage by providing case follow-up assistance •Educates clients and members of the community of Medicare options. •Provides courteous, professional, and confidential assistance to all clients seeking healthcare access and information. •Maintains current knowledge of insurance options within Medicare, Marketplace and Medicaid.

•Operates and maintains certified as an Application Counselor, Indiana Navigator and SHIP (State Health Insurance Assistance Program) Counselor. •Participates in IPHCA (Indiana Primary Health Care Association) Navigator meetings and trainings, sharing information as appropriate. •Participates in marketing and outreach events within local communities about health insurance options through Medicare, Indiana Medicaid and Health Insurance Marketplace options.

•Must be willing to travel for outreach events, training opportunities, in between NHC’s clinics to be available to clients, and be flexible with work/schedule hours to potentially meet with clients who need assistance. •Other duties as assigned. Qualifications-Education Required: High school graduate or GED equivalent Preferred: N/A Qualifications-Experience Required: 1-3 years in healthcare, business or accounting field Preferred: Working knowledge of Next.

Gen, Soarian Financials, and/or EPIC, Medicare/Medicaid compliance regulations, Microsoft Office Required Licensure/Certification An expectation of this position is that you successfully complete the Indiana Navigator Certification within 30 days, the CAC (Certified Application Counselor) Certification within 60 days, and the SHIP Counselor Certification within 90 days of employment.

Knowledge, Skills and Abilities •Demonstrates community based and culturally sensitive interpersonal skills. •Promotes and acts as a role model in a team-based setting with an attitude that is positive, respectful for the individual regardless of differences. •Must have the ability to work cooperatively with all staff and departments.

•Excellent communication skills, both written and verbal, are required, including strong skills in personal diplomacy. •Must be capable of demonstrating excellent problem solving and assisting others in problem solving. •Seeks professional development opportunities. •A calm, pleasant professional demeanor. •Demonstrated ability in handling client confidentiality.

•Document conversations with patients in the medical record utilizing appropriate software or guidelines established by the practice. Work Environment Setting ☒ Office ☒ Clinic ☒ Outreach Events Overtime ☐ No ☐ Minimal ☒ Occasional ☐ Often as needed to care for clients Holidays ☒ No ☐ Minimal ☐ Occasional ☐ Often Weekends ☐ No ☒ Minimal ☒ Occasional ☐ Often as needed to care for clients and attend outreach events Different Shifts ☐ No ☐ Minimal ☒ Occasional ☐ Often as needed to care for clients and attend outreach events On-Call ☒ No ☐ Minimal ☐ Occasional ☐ Often Travel ☐ No ☐ Minimal ☒ Occasional ☐ Often as needed to care for clients between offices and for outreach events Physical Requirements Heavy Lifting ☒ Yes ☐ No Exposure Limit: not greater than 50 pounds Pushing Pulling ☒ Yes ☐ No Exposure Limit: not greater than 50 pounds Standing ☒ Yes ☐ No Exposure Limit: 20% of shift Sitting ☒ Yes ☐ No Exposure Limit: 90% of shift or less Walking ☒ Yes ☐ No Exposure Limit: 20% of shift Climbing ☒ Yes ☐ No Exposure Limit: stairs, at 10th Street Clinic and outreach events Fine Manipulation ☒ Yes ☐ No Exposure Limit: 75% of day Other Exposures: Communicable diseases (influenza), body substances, pests, and angry/upset patients.

This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management has the right to assign or reassign duties and responsibilities to the job at any time.

All NHC campuses are smoke-free.