SaaS Platform Administrator

Title: SaaS Platform Administrator - 14956 Location: Princeton, NJ (100% onsite) 08540 Type: Direct Hire Position Rate: $97K+ per year Education: Bachelor’s degree, or equivalent experience Responsibilities: Platform Support and Integrations – 50% Configure the application to meet business needs and policies. Configure existing and new user permissions.

Set up and maintain integrations between other systems. Perform system upgrade and coordinate user testing. Troubleshoots and resolves technical problems with the Employee Health System to include application, integration, and data issues. Create and maintain required documentation for policy procedure and root cause analysis for any reported issues.

Customer Support and Product Ownership – 30% Serve as technical subject matter expert for the Employee Health System. Serve as primary technical liaison with application vendors', technical resources and other technology partners as necessary. Serve as primary contact with all departments that will use the Employee Health System.

Maintain the service in Service. Now including but not limited to knowledge base articles, responding to incidents, attending post implementation reviews and CAB meetings. Vendor Relationship Management – 15% Staying abreast of product roadmaps. Work with the vendors’ ticketing system to report issues or questions we might have.

Advocate on behalf of the client and its business office on product development, security and accessibility. Outreach – 5% Disseminate information to user community relating to both service impact and new feature functionality Coordinate activities relating to University’s Employee Health System and the user community Essential Qualifications Minimum of 3+ years of experience implementing and maintaining SaaS applications, databases, and integrations Demonstrated experience in applying software updates and coordinating application testing.

Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements. Proven ability to communicate clearly both in writing and verbally with staff at all levels of the organization. Ability to build strong relationships with technical colleagues and campus customers with varying levels of technical understanding Demonstrated strong analytical and problem-solving skills Ability to work independently as well as with a team Ability to successfully engage in multiple initiatives simultaneously Ability to learn effectively and meet deadlines Ability to understand both the functional and technical sides of the application Strong administrative and organizational skills Understand data and security governance.

SQL experience Education: Bachelor's degree or equivalent, related experience Preferred Qualifications Work experience in University related Health systems Security Administration Experience working in higher education supporting campus constituents