Telecaller - Operations Support

Key Responsibilities

Calling & Customer Communication Make calls to customers, retailers, and channel partners Explain company products like DMT, AEPS, Bill Payments, POS, etc. Follow up on pending documents, KYC, and operational requirements Operational Support Coordinate with the operations team for onboarding and updates Collect and update customer/partner information in the system Issue Resolution Identify customer concerns and escalate when required Ensure proper follow-up until resolution Reporting Maintain daily call records, feedback, and follow-ups Share updates and insights with the operations team Experience 6 months to 2 years in telecalling / customer service / telesales Fintech or banking experience is a plus