Property Coordinator

The Property Coordinator is responsible for supporting the day-to-day management and maintenance of Leaf Living's residential portfolio, ensuring homes remain safe, compliant, well maintained and deliver an excellent resident experience. The role oversees maintenance coordination, contractor management, compliance administration, property inspections, voids and operational reporting.

Working closely with residents, contractors and internal teams, the Property Coordinator will help ensure service standards are achieved and operational objectives are met. The successful candidate will be organised, proactive and customer focused, with the ability to manage multiple priorities in a fast-paced environment.

Maintenance & Contractor Management

• Coordinate reactive, planned and preventative maintenance across the portfolio.
• Manage maintenance requests from initial report through to completion.
• Monitor contractor performance, quality, responsiveness and value for money.
• Schedule works, obtain quotations and ensure service level agreements are met.
• Communicate effectively with residents regarding repairs, appointments and updates.
• Escalate urgent or high-risk property issues as required. Property Compliance
• Support statutory and regulatory compliance across the portfolio.
• Monitor key compliance requirements, including gas, electrical, EPC, alarm and water hygiene obligations.
• Maintain accurate compliance records and documentation.
• Escalate risks and support audits, reviews and corrective actions. Inspections & Portfolio Standards
• Coordinate property inspections, including move-in, move-out, mid-term and void inspections.
• Monitor property standards and arrange remedial works where required.
• Support defect management and warranty processes.
• Help maintain presentation and quality standards across the portfolio. Void & Turnaround Management
• Coordinate void properties from tenancy end to reoccupation.
• Manage contractor schedules to minimise downtime and maximise readiness.
• Arrange cleaning, repairs, landscaping and utility requirements.
• Work closely with Lettings teams to ensure efficient handovers. Resident Services
• Build positive relationships with residents and provide excellent customer service.
• Respond to property-related enquiries within agreed service standards.
• Support the resolution of property-related concerns and complaints.
• Maintain accurate records of resident interactions. Administration, Reporting & Team Support
• Maintain accurate property, contractor and maintenance records.
• Raise purchase orders, process invoices and support operational audits.
• Produce operational reports and monitor maintenance and compliance performance.
• Support budgeting, cost control and continuous improvement initiatives.
• Work collaboratively across Operations, Lettings, Finance, Compliance and external contractors. This list is not exhaustive and may vary over time as required. Essential
• Experience within property management, maintenance coordination, facilities management, housing or a similar customer-focused environment.
• Strong organisational, administrative and communication skills.
• Experience working with contractors and external suppliers.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and property management systems.
• Ability to work independently and take ownership of responsibilities.
• Willingness to travel when required. Desirable
• Experience within Build to Rent, Single-Family Housing, Lettings or Residential Property Management.
• Knowledge of residential compliance requirements.
• Understanding of property maintenance and repairs.
• ARLA, Propertymark, IOSH or similar professional qualification.
• Experience managing voids, defects or refurbishment projects.