Seasonal Guest Service Agent – Spring 2027

Employer: Turner Enterprises Management, LLC Position: Guest Service Agent Location: Vermejo Reserve – Raton, NM Type: Seasonal / Hourly / Non-Exempt / Non-Benefits-Eligible Housing: Yes Are you ready to embark on a journey where luxury meets sustainability? Have you dreamed of working for a world-class hospitality brand which boasts some of North America’s largest, privately-owned landscapes?

At Ted Turner Reserves , we connect people with nature through one-of-a-kind outdoor experiences in luxury settings. We're looking for friendly, detail-oriented hospitality professionals interested in joining our team at Vermejo in 2027. We're planning ahead for our Spring 2027 season! We're beginning to connect with candidates interested in seasonal Guest Service Agent opportunities.

Positions may be up to six months, with anticipated start dates beginning in March 2027 . Applications will be reviewed on an ongoing basis as staffing needs are confirmed, and qualified candidates will be contacted as hiring needs develop. ABOUT THE POSITION As a Guest Service Agent, you will serve as a primary point of contact for guests, helping create exceptional experiences from arrival through departure.

You will coordinate guest services, reservations, activities, and special requests while ensuring a welcoming, seamless, and personalized experience throughout each stay. The ideal employee is personable, organized, and attentive to detail, with a genuine commitment to hospitality and the ability to anticipate guest needs in a luxury resort environment.

You will also be responsible for : Welcoming guests and coordinating check-in and check-out procedures, including luggage assistance, room and property orientations, payment processing, and departure arrangements. Responding promptly and professionally to guest inquiries, requests, and reservations in person, by phone, and through other communication channels.

Coordinating guest activities, spa appointments, dining reservations, tours, and excursions with applicable departments. Anticipating guest needs, accommodating special requests, and communicating guest preferences to appropriate team members. Preparing and verifying daily guest status reports, arrival materials, welcome notes, itineraries, and boxed-lunch cards.

Conducting room inspections and assisting with preparing guest accommodations for arrivals. Maintaining accurate guest folios, verifying room, retail, spa, and activity charges, and processing payments and adjustments. Handling cash transactions, maintaining accurate cash drawers, recording gratuities, and following established cash-handling procedures.

Addressing guest concerns and feedback promptly, escalating matters to management when appropriate. Assisting with company store sales and promoting Reserve amenities, activities, and special offerings. Maintaining the cleanliness, organization, and professional appearance of the front desk, lobby, entrance, and guest lounge areas.

Collaborating with housekeeping, food and beverage, activities, and other departments to ensure seamless guest service. Following company policies, confidentiality standards, and established guest service procedures. Performing other duties as assigned. YOUR QUALIFICATIONS Essential: High school diploma or general education degree (GED).

Excellent communication skills, both verbal and written. Strong interpersonal skills and a commitment to delivering exceptional guest service. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

If position requires operation of vehicles, and you’ll need to possess a valid driver’s license or be able to obtain one within 30 days of employment. Your driving record will need to meet the standards and requirements of the Company and the Company’s insurance provider. You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Preferred: Education or training in hospitality management or a related field. Previous front desk, guest services, or hospitality experience, preferably in a luxury resort or hotel environment. Experience using property management systems, reservation software, and Microsoft Office applications. Experience with payment processing, guest folios, and cash-handling procedures.

YOUR QUALITIES You’re alert, friendly and eager to assist guests politely and promptly. You demonstrate care and compassion for team members, putting the needs of the team before your own. You’re self-directed, energetic, and motivated with multi-tasking capabilities. You’re creative, adaptive and willing to work with existing core resort philosophy and style.

You demonstrate clean work habits and attention to detail. You conduct yourself in a professional manner in and out of the work setting. EMPLOYEE BENEFITS & PERKS Paid Sick Leave Employee Assistance Program Competitive wages with applicable gratuities Access to amenities and outdoor adventures, subject to Company policies and availability Opportunity to live and work in one of the country's most stunning natural environment ACCOMMODATIONS This position will require you to live in Vermejo headquarters, located approximately 40 miles from the closest town (Raton, NM).

Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque. Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability). You may be subject to sharing a room with one other employee depending on the availability of a single dorm room.

Due to Vermejo's remote location, employees should be comfortable living and working in an isolated mountain environment with limited access to shopping, dining, and other services. You will need to provide or arrange for your own transportation to and from Raton for personal supplies. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT On a regular basis, you can expect to: Stand; walk; move hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

Lift and/or move up to 50 pounds. Perform physical labor for extended periods of time. Be on your feet for extended periods of time. On an occasional basis, you can be expect to sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

You will regularly be required to work long hours in an office/reception area and at a computer. You may be exposed to high altitude ~7,000+ feet; high precarious places. You may occasionally be exposed to wet and/or humid conditions; fumes or airborne particles; outside weather conditions. The noise level in the work environment is usually low to moderate.

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accommodation inquiries must be made to the Company’s Human Resources Department for consideration. Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace. For more information, visit https://tedturnerreserves.com/careers/ .