Control Centre Operator

2 months Contract with a Local Authority Umbrella - £15.58 per hour

• Umbrella As a Control Centre Operator , you will provide a responsive monitoring and support service for residents connected to the Council's Sheltered Housing Control Centre. You will respond to emergency and non-emergency calls, maintain accurate records, and support the installation, programming and maintenance of telecare and control centre equipment. Key Duties/Accountabilities
• Respond to incoming emergency and non-emergency control centre calls.
• Take appropriate action in line with policies and procedures.
• Arrange emergency responses including ambulance services and emergency visits.
• Activate emergency procedures when required.
• Maintain accurate records of residents, incidents, calls and equipment.
• Contact existing clients to verify and update information.
• Handle enquiries from prospective service users.
• Install, program, upgrade and maintain control centre equipment.
• Attend emergency call-outs when required.
• Support sheltered housing residents with telecare equipment issues.
• Ensure all records and databases remain accurate and up to date.
• Deliver excellent customer service to vulnerable residents. Essential Experience Required
• Previous customer service experience.
• Experience handling telephone enquiries and emergency calls.
• Strong administration and record-keeping skills.
• Experience working with vulnerable customers desirable.
• Good IT and database skills.
• Ability to remain calm under pressure.
• Strong communication and problem-solving skills.
• Experience installing or programming equipment desirable.
• Ability to work independently and manage competing priorities. Essential Requirements
• Full UK Driving Licence.
• Own Vehicle.
• Business Insurance for Work Use.
• Ability to travel across the borough and attend emergency call-outs. Additional Information to Note
• Working Hours: 37 hours per week.
• Monday to Friday.
• 09:00 - 17:00.
• Sheltered Housing Team.
• Equipment Installation and Programming Required.
• Emergency Response Duties Included.
• No DBS Requirement Specified.
• No DVLA Check Required Prior to Start.
• Supplier Submission Deadline: 17th November 2026.
• We work on bi-weekly payment schedule.
• Apply ASAP.