Distribution Operations Representative

The primary function of this position is to coordinate all operational activities related to Parts & Accessories distribution between internal customers, dealers, retail customers, and Kawasaki's third-party logistics providers. This position is responsible for researching operational issues, coordinating cross-functional resolution efforts, and providing operational support to improve and maintain distribution efficiencies, inventory accuracy, and customer satisfaction.

In addition, this position serves as the primary operational coordinator for Kawasaki's dealer and retail eCommerce returns program, including return authorizations, investigations, customer communication, inventory reconciliation, credit processing, reporting, and KPI tracking.