Domestic Tour Manager

Role Summary

To manage assigned domestic tour leads efficiently, convert inquiries into bookings, and ensure high customer satisfaction through accurate information, coordination, and timely follow-ups.

Key Responsibilities

Handle inbound and outbound domestic tour inquiries (B2C). Convert qualified leads into confirmed bookings. Coordinate with internal teams (operations, ticketing, hotels) to deliver seamless tour experiences. Maintain accurate customer data and updates in CRM/MIS systems. Collect customer feedback post-trip and encourage reviews/testimonials.

Achieve individual sales and conversion targets. Follow standard operating procedures and service quality guidelines. Qualification Graduate in Travel & Tourism, Hospitality, Business Administration, or any related discipline Diploma/Certification in Travel & Tourism is an added advantage 0–2 years of experience in domestic travel sales or operations Freshers with relevant travel/tourism education may be considered Core Competencies Customer orientation | Communication & persuasion skills | Basic sales acumen | Attention to detail | Time management | System & CRM proficiency