Technology Support Specialist

Technology Support Specialist Manchester University | North Manchester, Indiana Full-Time, Non-Exempt | $46,030-$69,035 Manchester University is seeking a Technology Support Specialist who is passionate about helping faculty succeed and enhancing the student learning experience through technology. This position serves as a key partner to faculty, providing support, training, and guidance related to Canvas, instructional technologies, and emerging educational tools.

The successful candidate will combine technical aptitude with a strong customer-service mindset. They will be a proactive problem-solver who works effectively with a variety of stakeholders, communicates clearly, and translates technical concepts into practical solutions that support teaching and learning.

What You'll Do

Administer and support the University's Canvas learning management system and related instructional technology platforms. Provide training, consultation, and technical support to faculty and staff. Support learning technology integrations (LTIs) and related systems. Collaborate with faculty and campus partners to enhance teaching effectiveness and student engagement.

Troubleshoot technology issues and recommend practical, user-focused solutions. Assist with the evaluation, implementation, and support of emerging educational technologies, including AI tools that support teaching and learning. Develop and improve faculty training materials, resources, and support processes. Support accessibility and quality standards in digital learning environments.

Partner with Information Technology staff, vendors, and other stakeholders to support instructional technology initiatives.

What We're Looking For

Bachelor's degree in Educational Technology, Information Technology, Instructional Design, or a related field. Minimum of two years of professional experience supporting instructional technology, learning technologies, educational technology systems, or a related area, preferably in higher education. Familiarity with Universal Design for Learning (UDL), Quality Matters, WCAG, and accessibility best practices is preferred.

Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. Experience with learning management systems, such as Blackboard and Canvas, is strongly preferred. Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service skills. Strong organizational skills with a high degree of accuracy and attention to detail.

Ability to manage multiple priorities and meet deadlines. Ability to work independently and collaboratively in a team-oriented environment. Ability to exercise sound judgment by independently resolving issues when appropriate and seeking guidance when additional expertise or clarification is needed. Commitment to continuous learning and professional growth.

Characteristics of Success Successful candidates typically: Demonstrate initiative and proactively address challenges. Build trust through responsive, high-quality service and communication. Balance technical expertise with an understanding of teaching and learning needs. Demonstrate strong attention to detail and follow-through.

Ask thoughtful questions and seek clarification when encountering unfamiliar situations. Collaborate effectively with colleagues across departments. Demonstrate a willingness to learn new technologies and adapt to evolving needs. Explore and evaluate emerging technologies and their potential to support teaching and learning.

Why Manchester University? This is an opportunity to make a meaningful impact on teaching and learning while working alongside faculty and colleagues committed to innovation, student success, accessibility, and continuous improvement. You'll help shape how technology supports education across the University while growing your own expertise in instructional technology and emerging digital tools.

Our benefits for eligible employees include: Five weeks of paid time off Tuition remission for eligible employees and dependents Medical coverage through an ICHRA Dental and vision insurance Life and disability insurance options 403(b) retirement plan Paid holidays Employee Assistance Program and professional development opportunities Manchester University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to legally protected characteristics. Accommodations are available throughout the hiring process for individuals who require them.