Help Desk

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT help desk
• Respond to customer queries by phone and email
• Create step-by-step training material with screenshots for clients
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
• Document internal procedures
• Maintain daily performance of computer systems
• Ask educated questions and listen to customers to determine root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Run diagnostic problems to resolve problems
• Clean up computers
• Train incoming staff
• Report significant and recurring issues to the tier-2 support team
• Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting Requirements
• BSc/BA in IT, Computer Science, or related field
• Proven experience as a Help Desk Technician or other customer service role
• Ability to diagnose and resolve basic computer/technical issues
• Excellent communication skills
• Keen attention to detail, memory of patterns, and interest in problem-solving For latest jobs click the following link WhatsApp Us: +97466888199 For Latest Jobs Visit: https://zurl.co/UasS For CAREER ADVICE and LATEST JOBS SUBSCRIBE on our YouTube Channel: https://zurl.co/HVpc LIKE US on OUR Facebook Page: https://zurl.co/04dn FOLLOW US on OUR Instagram: https://zurl.co/BXR3 FOLLOW US on TWITTER: https://zurl.co/m9rm FOLLOW US on LinkedIn Page: https://zurl.co/s. XkQ ​