Legit - Customer Success Specialist (Career Services)

Legit is a company from the Genesis ecosystem with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly. One of our fastest-growing directions is Shift - a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance.

We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.

Responsibilities

Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries. Create and improve resumes and cover letters. Conduct LinkedIn profile audits and provide structured recommendations. Upselling relevant services during communication with clients. Research job openings and recruiters based on specific client requests.

Minimize the risk of negative feedback and chargebacks. Work with CRM and internal team tools.

Requirements

English level: advanced or higher. Experience working with international clients via chat and email. Strong communication skills: ability to handle client requests professionally and promptly. Attention to detail and structured thinking. Solution-oriented mindset. Nice-to-have: Experience with CRM systems. Experience in sales.

Genuine interest in career coaching and working with people. We offer: Competitive salary. Fully remote work. 20 paid leaves. Startup environment with high responsibility and impact. Opportunity to develop expertise in international career consulting. Real career growth to Shift Manager / Team Lead. Work in a team building a new product for the global market.

Hiring process: If your CV meets our requirements, we reach out to organize a short intro call. If it’s a match, we ask you to complete a test assignment. In case of successful completion of the assignment, we invite you to an interview. If everything suits us both, we send you an offer! If this all sounds like you, and something you are interested in, do not hesitate to apply!