Clinical Pharmacy Technician - Clinical Pharmacists

Key Responsibilities

1. Medication Adherence & Quality Measures Monitor and track patient adherence to medications tied to NCQA measures (e.g., statins, diabetes, hypertension) Conduct outreach to patients to improve adherence and close care gaps Document and support quality metric performance initiatives
2. Prior Authorization Support Assist with prior authorizations during coverage gaps or high-volume periods Ensure timely submission and follow-up with payers Reduce delays in medication access and therapy initiation
3. Patient Assistance & Access Programs Enroll and support patients in internal medication assistance programs (MAP) and manufacturer programs Collect, verify, and maintain required documentation Help reduce financial barriers to medication access
4. Internal Prescription Capture Promote use of internal pharmacy services Coordinate prescription transfers, refills, and medication synchronization Address patient barriers related to cost, access, and convenience
5. Support of Clinical Pharmacist Services Perform operational tasks to allow pharmacists to focus on: Hypertension management Diabetes/A1C optimization High-risk patient interventions Support initiatives tied to triple-weighted quality measures
6. Data Tracking & Reporting Track and document: Medication adherence metrics Prior authorization outcomes Patient assistance enrollment Prescription capture rates Assist in reporting for quality programs and performance improvement.

Qualifications

Education

High school diploma or equivalent required Pharmacy Technician Certification (CPhT or equivalent) required Experience Minimum 2 years of pharmacy technician experience preferred Experience in one or more of the following strongly preferred: Ambulatory care or clinical pharmacy Specialty pharmacy Medication assistance programs Prior authorization workflows Skills & Competencies Strong understanding of medication adherence and chronic disease management Knowledge of insurance processes, including Medicare Advantage and commercial plans Excellent communication and patient engagement skills Ability to manage multiple workflows and prioritize tasks Detail-oriented with strong documentation skills