Customer Support Manager II

This position is responsible for the retention, growth, and operational excellence between RIM and our customers. Responsible for the day-to-day management of assigned accounts, ensuring client satisfaction, support and meeting targets established by organizational sales strategy, maintain exceptional levels of service through cross functional channels and support/implement other improvements within the Branch Business Development Group as required.

This position will be required to know and adhere to RIM’s Quality policy and uphold quality standards as well as conform to policies and procedures. RIM logistics, ltd. is an Equal Opportunity Employer Additional incentives may be provided as part of the total compensation package. Full-time employees are eligible for a wide range of benefits as follows: Medical Dental Vision 401(k) Plan Health Savings Account Transportation Savings Account Short Term Disability Voluntary Critical Illness & Accident Insurance Wellness Benefits Paid Time Off Cultural Heritage Day Volunteer Time Off COMPANY PAID: Life Insurance & AD&D Long Term Disability Recognition Program Employee Assistance Program Employee Resource Group/s 401(k) Discretionary Company Matching Contribution