Ticket Checking Supervisor

The Ticket Checking Supervisor leads a team of Ticket Checkers, troubleshoots RFID system issues, and serves as the primary point of contact for access-related guest concerns. This position is seasonal, full-time. Duties & Responsibilities: Handle complex guest interactions involving invalid, lost, damaged, or disputed tickets/passes; resolve issues professionally and in accordance with resort guidelines.

Supervise, schedule, train, and coach Ticket Checkers stationed at RFID gates, base areas, and lift access points. Ensure proper operation, calibration, and daily readiness of RFID gates, handheld scanners, and related access control hardware and software. Monitor gate throughput, scan success rates, and system alerts; escalate technical issues to IT or RFID vendor support as needed.

Enforce resort access policies, including valid ticket/pass requirements, blackout dates, transfer rules, and anti-fraud measures. Conduct regular quality checks of scanning accuracy and team performance; provide real-time coaching and formal feedback. Coordinate with Lift Operations, Guest Services, Ticket Sales, and Security to maintain smooth guest flow and address capacity or policy questions.

Maintain accurate logs of incidents, system downtime, policy violations, and staffing adjustments. Support peak-period operations (weekends, holidays, powder days) by adjusting staffing, opening/closing gates, and managing queues. Promote a positive, safety-conscious, and inclusive environment for both guests and team members.

Assist in Season Prep Tasks. Additional duties as assigned.

Qualifications

Customer service experience, strong customer service skills with the ability to remain calm and professional in high-volume or tense situations. Comfortable learning and operating RFID access systems, scanners, and basic computer interfaces. Basic knowledge of RTP. Must be able to communicate effectively in the English language.

Ability to work outdoors in variable mountain weather conditions (cold, snow, wind) for extended periods. Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching. Can safely lift and/or move up to 35 pounds frequently around the workplace.

Flexible availability, including weekends, holidays, early mornings, and peak ski season dates. Valid U.S. Driver's License