Coord Patient Experience - Full Time

PATIENT EXPERIENCE COORDINATOR - Full Time Department: Clinic Reports To: Director of Quality Position Status: Full time Location: Uintah Basin Healthcare / Uintah Basin Medical Center

POSITION SUMMARY

The Patient Experience Coordinator supports the Hospital's Quality, Patient Experience, and Regulatory Readiness programs. This position is responsible for coordinating the hospital grievance process, maintaining accurate grievance and patient concern documentation, supporting the HCAHPS program, coordinating Quality-related meetings, maintaining quality and regulatory tracking tools, and assisting with audits and performance improvement activities.

The position serves as a key communication link between patients, families, providers, managers, and the Quality Department.