Customer Success Manager, China

Description Appcharge is a leading direct-to-consumer platform for app publishers. We help publishers sell digital goods directly to their users – bypassing traditional app store commissions and owning the full payment and commerce experience. The result: higher margins, better flexibility, and a more direct relationship with end users.Backed by $89M from leading investors and operators, we’ve grown 14x in the past year and now process over half a billion dollars annually. We’re building the infrastructure that lets modern app businesses take back control of monetization – at scale. As a CSM , you’ll be a vital part of our mission to ensure our clients thrive. You will have a direct impact on our company's growth by nurturing relationships and driving value for our most important asset: our customers.

Responsibilities

Manage relationships with top-tier mobile game developers in China. Act as an operational and technical liaison between Appcharge and publishers. Coordinate onboarding and integration processes for publishers. Support the launch and expansion of game publishers using Appcharge’s solutions.

Requirements

3+ years of experience in the mobile payment and/or gaming industry Fluency in Chinese with English fluency. Strong interpersonal skills and a proactive approach to problem-solving. Background in tech, with knowledge of mobile game backend systems as a bonus.