Team Leader Customer Service GGN

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Job Summary

We are currently hiring for the Team Leader

• Operations for a US Travel or Ticketing Voice Process.Job Details. Shift Timings :US Shift. Working Days. : 5 days a week. Work mode : Onsite Role Weekly Off : Rotational Shift & 2 Rotational off. Work Location : Gurgaon Sector Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.Communication: Excellent English Communication Skills (verbal and written).Key Responsibilities:Attrition & Shrinkage Management.People Management & Development. Coaching and Performance. Metric Control and Adherence. Bottom Quartile Management. Process and Policy Governance. Client and Stakeholder Reporting. Target Achievement Primary Job Responsibilities Skills/Knowledge/Abilities Education Experience Target Specialized Certifications