Quality Services Team Leader – 1st Shift

Position: Quality Services Team Leader – 1st Shift Reports to: Manager of Quality Services Department: Quality Location: Holland, MI There has never been a more exciting time to join Request Foods. We’ve been selling products to many of the world’s leading food companies, retailers and restaurants for over 35 years. A privately owned and financially sound company, we do our best to run our business based on Christian values.

Whether it’s cooking up great tasting food, assisting in customer support, providing quality and production leadership, or supporting administrative or technical activities, a career at Request Foods is a great opportunity. At Request, we’ve achieved success by treating our employees with integrity, trust and respect.

If you’re passionate about food, and the people who help produce it, then Request Foods might just be for you. As a Quality Services Team Leader at Request Foods, you will play a pivotal role in overseeing and ensuring the highest Quality and Food Safety standards in our manufacturing environment. This position requires a detail-oriented individual with a strong background in food safety, quality control, and supervisory experience.

Essential Responsibilities: Be a Quality and Food Safety Champion for Request Foods, by fostering a strong Food Safety culture in the facility. Train and develop Quality Control Technicians on Food Safety and Quality concepts such as HACCP and GMPs, to ensure compliance with Request Foods, Regulatory, and Industry standards.

Implement and maintain Quality and Food Safety policies, procedures, and standards throughout the manufacturing process to satisfy regulatory and customer requirements. Organize Quality Technician personnel to meet departmental objectives based on facility activities and production schedules. Lead Quality and Food Safety incident investigations, offering direction and guidance on the handling of non-conforming materials, and production equipment and environment.

Collaborate with cross-functional teams as the Subject Matter Expert for Quality and Food Safety. Facility liaison for Regulatory and customer representatives. Facilitate GFSI and customer specific audits. Review production reports and documentation for accuracy and completion assigning follow up as appropriate. Conduct regular audits and inspections of the production process, raw materials, and finished products to identify areas for improvement and confirm adherence to quality and food safety standards.

Key Qualifications: Associates degree or higher in a science discipline, or equivalent experience. Minimum of 3-5 years of experience in quality control or food safety within the food manufacturing industry. Strong leadership and team management skills. Excellent written and verbal communication skills. Able to work independently with various software.

Knowledge of USDA and FDA regulations and industry specific Quality standards. Exceptional attention to detail. Ability to interpret technical documents and specifications