Field Service Engineer

Summary Bühler Group in Casablanca, Morocco is looking for a passionate professional to join our team as a Field Service Engineer . This position is responsible for providing remote and on-site support for Bühler equipment, production lines, and automation systems, ensuring inspections, maintenance, quality service, customer satisfaction, and accurate documentation.

Job Responsibilities

Perform technical field service activities , including machine inspections, maintenance, repairs, troubleshooting, installations, and machine control support. Support customers remotely and on-site by consulting, troubleshooting, recommending products and services, and building strong customer relationships. Participate in modernization and upgrade projects for machines, cells, production lines, and plants.

Prepare detailed reports for customers and internal teams to support follow-up actions, service opportunities, parts, upgrades, and modifications. Promote Bühler’s safety culture by conducting risk assessments, safety checks, and following all safety rules. Support team development and service sales by providing technical input, coordinating complex maintenance work, supervising engineers, and training new field service engineers as experience grows.

Qualifications

Diploma or certificate in electrical, mechanical, or process automation . Minimum 3-5 years of experience as a service Engineer. Fluent communication skill in English, French and Arabic language. Ability to read and interpret technical documentation and diagrams. Strong communication, teamwork, problem-solving, and customer focus.

Willingness to travel and valid driver’s license. Industry equipment knowledge, and MS Office/SAP skills are preferred.