Accident Repair Coordinator

Job Title: Accident Repair Co-ordinator Location: Toyota Milton Keynes Salary: up to £29,500 Contract: Permanent

• Full Time Must Have : Strong administration and customer communication skills. About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities

Co-ordinate customer bookings, prepare documentation and ensure repair records are accurate and up to date. Communicate with customers throughout the repair process, providing regular updates, arranging courtesy cars and responding to queries. Prepare and issue repair estimates, follow up with customers and issue repair certificates when work is completed.

Process customer payments, support invoicing and banking activities, and help maintain accurate financial records. Assist with reporting on repair activity and performance, ensuring information is recorded accurately across internal systems. Handle customer concerns professionally, work closely with colleagues and external partners, and follow company policies on data protection, health and safety.

What we are looking for

Excellent communication and customer service skills, with the ability to build rapport with a range of people. Strong organisational skills and the ability to manage multiple tasks in a busy environment. Excellent attention to detail, particularly when handling customer information, financial transactions and repair documentation.

A proactive approach to problem-solving, with the confidence to manage customer concerns and escalate issues when necessary. Good IT and administration skills, including confidence working with databases, spreadsheets and internal systems. A team-focused attitude, with the flexibility to support colleagues and respond to changing business needs.

A professional and positive approach, with a commitment to delivering an excellent customer experience.

What we offer

25 days annual leave + Bank Holidays and your Birthday Off Long Service Awards / Colleague Recognition Enhanced Maternity / Paternity at qualifying service length Car Benefit Scheme after successful completion of a probation period Sales Incentives Comprehensive training provided Company pension scheme Death in Service Access to high street discounts through Perk Box In-house, manufacturer & professional qualifications Staff referral scheme Access to medical cover through Simply Health If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.