QA Engineer (Voice Agents)

QA Engineer (Voice Agents). We are looking for a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role, you will support testing efforts across Voice AI components such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS), Workflow and Automation while also contributing to test documentation preparation.

This is an excellent opportunity for someone with up to 3 years of QA experience to deepen their skills in the fast-growing Voice AI space. Part-time: 20 hours/week. Fully remote position: Australian company. Start date: ASAPLong-term opportunity with potential for increased hours.

Compensation

Flexible, depending on experience level Key Responsibilities:● Assist in creating and executing test plans, test cases, and test scripts for Voice AI Agent applications and backend services.● Conduct functional, integration, and regression testing of AI-powered voice interactions, including speech recognition, intent understanding, and response accuracy.

● Validate voice agent conversation flows, including ASR, NLU, and TTS performance.● Prepare and maintain detailed test documentation, including test cases, test reports, and defect logs.● Identify, report, and track defects using bug-tracking tools (e.g., Jira).● Participate in test reviews and provide feedback to developers and product managers.

● Support API testing for backend services and voice agent integrations.● Collaborate closely with senior QA engineers, developers, and product teams to reproduce and troubleshoot issues.● Assist in User Acceptance Testing (UAT) preparation and execution.● Ensure testing follows security and privacy best practices. Required Qualifications:● Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.

● 1–3 years of experience in Software Quality Assurance or Software Testing.● Exposure to Voice AI, Chatbots, or Conversational AI products is preferred.● Basic understanding of ASR, NLU, and TTS technologies.● Experience writing and executing test cases and preparing QA documentation.● Familiarity with QA tools such as Jira, Test.

Rail, Postman, or similar.● Some experience with API testing or automation tools is a plus.● Good problem-solving skills and attention to detail.● Strong verbal and written communication skills.● Eagerness to learn new testing techniques and Voice AI technologies. Preferred Qualifications:● Familiarity with Bot Testing Tools (e.

g., Botium) is a plus.● Basic scripting knowledge (Python, JavaScript, or similar) for automation is a bonus.● Experience with agile development processes.