Management & Program Analyst

This position is in Human Resources Solutions delivering a modern, cloud-based platform for key federal HR functions. As a Business Analyst, you will collaborate with data analysts, engineers, account managers, agency customers, and leadership to identify customer needs, document requirements, and design and test Federal HRIT products supporting Core HCM, USA Staffing, USA Performance, and USA Hire.

Learn more about HRS Solutions at https://www.opm.gov/agency-services/talent-systems/

Evaluate customer goals, problems, or questions to design products that meet their needs. Serve as a liaison between stakeholders and the OCIO vendor to ensure system requirements are accurately captured and implemented. Manage a backlog of user stories to ensure the most valuable capabilities are prioritized. Break down features into user stories with clear acceptance criteria that can be understood by engineering teams.

Shepherd user stories through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs. Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation.

Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements. Research Tier 2 and 3 help desk issues and respond to customer inquiries. Consult with trainers and customers to contribute to the development of meaningful user support content. Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.

For the GS-12: You must have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-11 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties: Managing or leading projects to evaluate, implement, or improve technology systems; AND Collaborating with stakeholders and technical teams to analyze business needs and develop business requirements and functional specifications; AND Leading or coordinating testing activities for system implementations or enhancements; AND Analyzing complex business processes or workflows to develop solutions that improve organizational effectiveness.

For the GS-13 : You must have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-12 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties: Leading projects to evaluate, implement, or improve technology systems; AND Collaborating with stakeholders and technical teams to define business requirements and functional specifications; AND Leading testing activities in support of system implementations or enhancements AND Documenting complex workflows or business processes to ensure solutions meet organizational requirements.

You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri. Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

This job does not have an education qualification requirement.