Customer Service Advisor

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers.

Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group. 🎄 Christmas Customer Service Advisors (Fixed-Term Contracts) - 20 Opportunities Available! 📍 Location: Leeds (Hybrid Working) 📄 Contract Type: Fixed-Term Contract - 10 Weeks 📅 Start Date: 02/11/2026 or 09/11/2026 💰 Salary: £12.

83 per hour / £26,019.24 per year Shift Pattern: Working hours are between 8:00am and 4:30pm, Monday to Saturday. Employees will have one day off during the week, in addition to every Sunday. Join Our Christmas Peak Team! Looking for a role that gives you valuable experience, develops your customer service skills, and puts you at the heart of one of the UK's largest parcel delivery operations during the most exciting time of the year?

We're recruiting 20 Customer Service Advisors to join our Customer Support Team, starting in the first week of November , ready to support our operation through the busy Christmas Peak period. Whether you're looking to gain experience with a leading UK business, build your CV, develop your customer service skills, or earn extra money in the run-up to Christmas, this is a fantastic opportunity to be part of something big.

With millions of parcels moving through our network during Peak, you'll play a vital role in helping customers, resolving queries, and delivering a great experience during the festive season. Why Join Us? Gain valuable experience with one of the UK's largest parcel delivery companies Develop customer service, communication, and problem-solving skills Enhance your CV with experience gained during our busiest and most exciting time of year Be part of a supportive and friendly team Make a genuine difference to customers during the Christmas period Opportunity to showcase your skills and build experience within a market-leading organisation What You'll Be Doing As a Customer Service Advisor, you'll be the voice of our customers, helping to resolve enquiries and provide exceptional service during Peak.

Your responsibilities

Handling customer enquiries via telephone and internal systems Investigating parcel and delivery-related queries Resolving customer complaints professionally and efficiently Taking ownership of customer cases and seeing them through to resolution Providing updates and support throughout the customer journey Working closely with operational teams, couriers, depots, and Parcel.

Shops Maintaining accurate customer records and case notes Supporting team performance and service level targets This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys helping people and finding solutions.

What We're Looking For

We're looking for enthusiastic and customer-focused individuals who thrive in a busy environment. You'll ideally have: Excellent communication and listening skills A positive attitude and passion for helping customers Confidence speaking to customers over the phone Strong problem-solving abilities Good attention to detail Basic IT skills, including Microsoft Office The ability to remain calm and professional under pressure A collaborative, team-focused approach Previous customer service or contact centre experience is beneficial but not essential.

Build Your Experience with a Leading UK Business This is more than just a temporary role. It's an opportunity to gain hands-on experience with one of the UK's largest parcel delivery companies during our busiest period, helping millions of customers receive their deliveries in time for Christmas. If you're looking for an exciting seasonal opportunity starting in November and continuing through the festive period, we'd love to hear from you.

📦 Apply today and join our Christmas Peak Team this November! 🎄 Everyone Belongs at Evri Group We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer , a Silver-accredited Inclusive Employer , and through our partnership with Scope , we're working to make our workplace and recruitment process more accessible for everyone.

We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.