Computer Assistant

WHAT IS TAXPAYER SERVICES ? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services (TS)

• Accounts Management
• Embedded Quality This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives requests from users of taxpayer account databases concerning problems in processing of data transactions.

Reviews on-line computer reports and diagnostic transcripts to locate problems/errors. Performs research to determine causes of problems/errors including system requirements, computer program requirements and processes, and the nature of transactions. Reviews users' on-line transactions to identify and analyze where problems/errors occurred in the posting of transactions such as incorrect command codes, failure to follow prescribed data entry processes, or conflict with system programming.

Researches cause for problems/errors using a wide variety of computer programs, IRS manuals, and computer manuals. Ensures procedures in the manuals are adhered to for proper processing. Develops and recommends resolutions and initiates actions to correct problems. Contacts programmers to discuss corrections and changes to the programming.

Participates in simulation testing of National Office programs, as well as the implementation of program changes. Performs research on proposed deletions of erroneous accounts, transactions, payments, and modules from taxpayer account databases. Proceeds with deletions when no account activity is ongoing or anticipated.

Enters employee numbers of employees designated to perform quality review of user transactions. Inputs and maintains case control data to issue weekly, monthly, and quarterly inventory and status of cases. STANDARD POSITION DESCRIPTIONS (SPD): PD95051, PD95052, and PD94793 Visit the IRS SPD Library to access the position descriptions.

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service . One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE GS-07 : To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service.

Specialized experience for this position includes: Experience operating computer equipment and assisting with automated computer processing systems; Reviewing computer reports and system information to identify errors; Recognizing and reporting hardware, software, processing problems; Assisting with testing, installing, and implementing system updates and changes.

SPECIALIZED EXPERIENCE GS-08 : To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience operating computer equipment and providing support for automated computer processing systems; Analyzing data and reviewing computer reports and diagnostic information to identify problems/errors; Researching system requirements, computer program processes, and transaction issues to determine causes; Recognizing and correcting hardware and software problems; Reporting findings to users, programmers, and system support personnel SPECIALIZED EXPERIENCE GS-09 : To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service.

Specialized experience for this position includes: Experience providing technical support for automated computer processing systems; Analyzing system data, computer reports, and diagnostic information to determine causes of processing problems/errors; Researching system requirements, computer program processes, and transaction issues; developing and recommending corrective actions; Coordinating with users, programmers, and system support personnel to resolve hardware and software problems; Assisting with testing and implementation of program changes and system updates.

AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment .

For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.

For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards .

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S.

Education

program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE) .