Area Director

Job Title: Area Director Department: Operations Reports To: Chief Operating Officer (COO) Supervises: Unit Directors Position Type: Full-Time Area Assignment: Four (4) to six (6) Club locations Job Summary The Area Director provides leadership, supervision, and operational oversight for four (4) to six (6) Boys & Girls Clubs of Snohomish County (BGCSC) locations.

This position is responsible for the overall performance, effectiveness, and operational consistency of assigned Clubs, with direct authority and accountability for the leadership and performance of the Unit Directors. Working in partnership with the Chief Operating Officer (COO), the Area Director ensures that each Club operates in alignment with BGCSC’s mission, strategic priorities, policies, procedures, budget expectations, youth safety requirements, and program quality standards.

The Area Director is accountable for increasing membership enrollment and daily attendance, improving program quality, monitoring staffing and workforce performance, managing Club budgets, and ensuring that assigned locations meet established organizational goals. This position serves as the primary link between the COO and Unit Directors, translating organizational priorities into measurable site-level outcomes.

The Area Director provides consistent coaching, performance management, operational guidance, and accountability while identifying opportunities to strengthen programs, improve efficiency, develop staff, and expand BGCSC’s impact on youth and families. Job Duties Provide direct leadership, supervision, and accountability for four (4) to six (6) assigned BGCSC locations and their respective Unit Directors.

Establish clear expectations for Unit Directors regarding operational performance, staff leadership, program delivery, enrollment, attendance, budget management, and compliance. Exercise day-to-day operational authority over assigned Clubs in coordination with the Chief Operations Officer (COO) and within established organizational policies and delegated authority.

Conduct regular site visits to evaluate Club operations, safety compliance, staff performance, program quality, facility conditions, member experience, and compliance with organizational and BGCA standards. Monitor performance across assigned locations and identify strengths, deficiencies, trends, and opportunities for improvement.

Develop and monitor corrective action plans when a Club is not meeting established performance expectations. Ensure consistent implementation of BGCSC policies, procedures, operating standards, and organizational initiatives across assigned locations. Support Unit Directors in resolving operational challenges, parent/caregiver concerns, personnel issues, and other matters affecting Club performance.

Communicate significant operational, staffing, safety, financial, and reputational risks to the COO and relevant departments promptly. Promote collaboration, shared accountability, and the consistent application of best practices across assigned Clubs. Establish and monitor enrollment and daily attendance expectations for each assigned Club in collaboration with the COO.

Review enrollment trends, daily participation, capacity utilization, member retention, and program registration data. Develop strategies with Unit Directors to increase enrollment, improve daily attendance, strengthen member retention, and maximize program participation. Ensure Unit Directors maintain accurate and timely enrollment, attendance, and membership records.

Identify barriers to enrollment and attendance and implement strategies to improve accessibility, family engagement, and the member experience. Monitor progress toward established enrollment and attendance goals and hold Unit Directors accountable for results. Review performance data regularly and develop targeted improvement plans for Clubs that are not meeting expectations.

Share successful recruitment, retention, and attendance strategies across assigned locations. Ensure assigned Clubs deliver high-quality, engaging, age-appropriate youth development programs aligned with BGCSC’s mission and organizational priorities. Monitor program quality, youth engagement, participation, member satisfaction, and implementation of required programming.

Conduct regular program observations and club assessments to evaluate the effectiveness of programming and staff practices. Guide and support Unit Directors on program planning, staff deployment, member engagement, and continuous quality improvement. Ensure programs provide safe, inclusive, supportive environments that promote positive youth development.

Monitor compliance with youth protection policies, supervision requirements, incident reporting procedures, and applicable regulations. Ensure program feedback, member needs, and community perspectives inform program improvement. Develop and monitor improvement plans when program quality or youth development expectations are not being met.

Directly supervise, coach, mentor, and evaluate assigned Unit Directors. Establish annual performance goals and conduct regular performance check-ins and formal evaluations. Hold Unit Directors accountable for achieving established goals related to enrollment, attendance, program quality, staffing, budgets, safety, and overall Club performance.

Monitor staffing levels, vacancies, recruitment, retention, scheduling, employee engagement, and staff development across assigned Clubs. Ensure Unit Directors maintain appropriate staffing levels and deploy staff effectively based on enrollment, programming, operational requirements, and youth safety standards. Support Unit Directors in recruiting, selecting, onboarding, training, developing, and retaining qualified staff.

Address performance concerns promptly through coaching, documented expectations, performance improvement plans, and corrective action in accordance with BGCSC policies. Exercise delegated authority regarding personnel decisions and coordinate with the COO and Human Resources (HR) on significant employee relations matters, disciplinary actions, and employment decisions as required by organizational policy.

Exercise delegated authority regarding child safety, behavior incidents, and parent/caregiver meetings with the VP of Safety & Impact as required by organizational policy. Identify leadership development opportunities and support succession planning for Unit Directors and key staff. Promote a culture of accountability, professionalism, collaboration, and continuous improvement.

Work with Unit Directors, the COO, and the Finance Department to develop and monitor annual operating budgets for assigned locations. Review financial performance, revenue, expenses, staffing costs, program costs, and budget variances on a regular basis. Maintain accountability for Unit Directors in regards to responsible budget management and compliance with approved financial expectations.

Identify budget risks, overspending, revenue shortfalls, and opportunities to improve operational efficiency. Monitor enrollment-related revenue, program fees, scholarship administration, and other applicable revenue streams in coordination with Finance. Ensure Unit Directors follow established financial controls, purchasing procedures, documentation requirements, and approval processes.

Review budget variances with Unit Directors and establish corrective plans when financial performance falls outside approved expectations. Communicate significant financial risks and resource needs to the COO. Support responsible allocation of resources to maximize program effectiveness and organizational impact. Maintain accountability for the implementation of BGCSC safety policies and operating standards across assigned Clubs.

Ensure Unit Directors understand and enforce youth protection, emergency preparedness, supervision, incident reporting, and risk management requirements. Monitor facility inspections, required documentation, staff training, and operational compliance. Ensure safety concerns, incidents, and policy violations are addressed promptly and escalated according to BGCSC procedures.

Partner with the Safety & Impact and Facilities departments to resolve identified risks and deficiencies. Monitor corrective actions resulting from inspections, incidents, internal reviews, and organizational assessments. Ensure assigned Clubs maintain safe, clean, welcoming, and appropriately maintained environments for youth, families, staff, and visitors.

Monitor the condition, cleanliness, functionality, and overall presentation of assigned Club facilities and grounds. Partner with Unit Directors and the Facilities Department to address maintenance needs, repairs, equipment requirements, and facility improvement priorities. Ensure facility use, rentals, and outside-group activities follow BGCSC policies and procedures.

Review operational systems and resource allocation to identify opportunities for greater efficiency and consistency. Support planning for equipment purchases, facility improvements, and other operational needs within approved budgets and delegated authority. Translate BGCSC strategic priorities and COO expectations into measurable performance goals for each assigned Club.

Maintain a regular review process for site-level performance, including enrollment, daily attendance, program quality, staffing, budgets, and safety. Review and analyze performance reports to identify trends, gaps, risks, and opportunities for improvement. Require Unit Directors to provide accurate, timely operational reports and action plans.

Conduct regular performance meetings with Unit Directors and document progress against established goals. Provide the COO with consolidated updates on assigned locations, including achievements, performance gaps, staffing concerns, financial trends, and operational risks. Recommend changes to operational practices, resource allocation, staffing, and program delivery based on performance data.

Support organizational initiatives, evaluation processes, strategic plans, and continuous improvement efforts. Support Unit Directors in building strong relationships with families, schools, community organizations, local government, and other stakeholders. Promote awareness of BGCSC programs and services within assigned communities.

Assist with resolving escalated member, parent/caregiver, and community concerns. Identify partnership opportunities that can increase enrollment, expand program offerings, and strengthen services to youth and families. Represent BGCSC professionally at community meetings, events, and organizational functions as assigned.

Work closely with the COO to establish priorities, evaluate performance, resolve operational challenges, and implement organizational initiatives. Serve as the primary operational liaison between the COO and assigned Unit Directors. Communicate organizational expectations, policy changes, and strategic priorities to Unit Directors.

Coordinate with Athletics, Safety & Impact, Facilities, Finance, and other departments to ensure assigned Clubs receive appropriate support. Participate in leadership meetings, strategic planning, training, and other organizational activities. Identify system-wide challenges and recommend solutions that improve performance across BGCSC.

Perform other duties as assigned and meet deadlines and expectations set by organizational leadership. Ensure all staff maintain required training and professional development requirements, including timely completion of documentation. Ensure the safety and well-being of all youth and staff by adhering to BGCSC safety policies, implementing trauma-informed practices, and promptly addressing and reporting any concerns.

Ensure accurate and timely data management and reporting using systems such as My. Club. Hub (MCH), ADP Workforce Now, and MERIT. Proficiency in data management systems and basic HR/payroll platforms (e.g., My. Club. Hub, ADP Workforce Now, MERIT, or similar systems). Accurate completion of HR required forms, Safety Assessment documentation, Program Quality Assessment (PQA), and grant reporting.

Demonstrated commitment to diversity, equity, and inclusion in all aspects of leadership and program delivery. CPR/First Aid/AED certification (or ability to obtain upon hire). Ability to pass required background checks and meet all state licensing requirements. Flexibility to work occasional evenings and weekends as needed.

Perform other duties as assigned by COO Job Qualification Bachelor’s degree in business administration, nonprofit management, youth development, recreation, education, or a related field, or equivalent relevant experience. Significant professional experience in youth development, nonprofit operations, recreation, education, or a related field.

Demonstrated experience supervising managers, directors, or multi-site operations. Experience with staff development, operational management, budget oversight, performance management, and program quality. Strong leadership, communication, organization, problem-solving, and decision-making skills. Ability to analyze performance data and implement measurable improvement strategies.

Ability to manage competing priorities across multiple locations. Demonstrated commitment to youth development, youth safety, and the mission of Boys & Girls Clubs. Ability to build effective working relationships with staff, families, community partners, and organizational leadership. Proficiency with standard business software, reporting tools, and administrative systems.

Preffered Qualifications Experience working for a Boys & Girls Club or similar youth-serving nonprofit organization. Experience overseeing multiple Club locations or geographically dispersed teams. Knowledge of youth development principles, program quality standards, and youth protection practices. Experience with nonprofit budgeting, enrollment management, attendance improvement, and operational performance metrics.

Experience collaborating with schools, public agencies, and community partners. Physical Requirements Ability to stand and walk for extended periods throughout the workday, with or without reasonable accommodation. Ability to occasionally lift and/or move up to twenty (20) pounds, with or without reasonable accommodation.

Ability to perform tasks requiring fine motor skills, including use of hands and fingers, with or without reasonable accommodation.

Benefits

Offered to BGCSC Employees Medical, dental and vision insurance (Full-time employees) Life, Accidental Death, and Dismemberment (AD&D), and Long-Term Disability insurance (Full-time employees) Employee-paid supplemental life and AD&D insurance coverage options for the employee, spouse/domestic partner, and children (Full-time employees) Flexible Spending Account and Dependent Care Assistance Plan benefits (Full-time employees) Paid Holidays (Full-time employees) Paid Vacation (Full-time employees) Paid Sick Leave (Full-time and part-time employees) Employee Discount Plan (Full-time employees) Boys & Girls Clubs of Snohomish County membership for eligible dependents aged five (5) to twelve (12).

(Full-time and part-time employees) Equal Opportunity Employer Statement Boys & Girls Clubs of Snohomish County is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Disclaimer: This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute employment agreement between the employer and employee, and is subject to change as the needs of the employer and the requirements of the job change.